Journal article

Authors list: Lam, Catherine K.; Walter, Frank; Lawrence, Sandra A.

Publication year: 2021

Pages: 365-387

Journal: Journal of Organizational Behavior

Volume number: 42

Issue number: 3

ISSN: 0894-3796

eISSN: 1099-1379

DOI Link: https://doi.org/10.1002/job.2502

Publisher: Wiley

Abstract: 
Teammates' perceptions of person-focused interpersonal citizenship behavior (ICB) are important for effective teamwork, and a member's emotion suppression may critically influence others' respective perceptions. The existing research is inconclusive, however, whether emotion suppression is helpful or harmful in this regard. This ambiguity hampers our understanding of the development of ICB perceptions within work teams, and it creates uncertainty as to whether members' emotion suppression is beneficial or detrimental for themselves and the overall team. Hence, we examine a model that specifies important boundary conditions for the emotion suppression-ICB perception linkage. We illustrate a three-way interactive relation across two studies, such that a member's emotion suppression is positively or negatively associated with a teammate's person-focused ICB perceptions, depending on both the dyadic interaction context (i.e., relationship conflict) and the overall team context (i.e., goal interdependence). Beyond creating new knowledge on the origins of ICB perceptions, these results reconcile prior, seemingly contradictory perspectives on the role of emotion suppression by explicating when this emotion regulation strategy appears as either "faking in good faith" or "faking in bad faith." Moreover, reiterating our findings' relevance, we link others' ICB perceptions with members' receipt of ICB from their teammates as well as team performance.

Harvard Citation style: Lam, C., Walter, F. and Lawrence, S. (2021) Emotion suppression and perceptions of interpersonal citizenship behavior: Faking in good faith or bad faith?, Journal of Organizational Behavior, 42(3), pp. 365-387. https://doi.org/10.1002/job.2502

APA Citation style: Lam, C., Walter, F., & Lawrence, S. (2021). Emotion suppression and perceptions of interpersonal citizenship behavior: Faking in good faith or bad faith?. Journal of Organizational Behavior. 42(3), 365-387. https://doi.org/10.1002/job.2502